9 Mistakes to Avoid When Writing a Complaint Letter

9 Mistakes to Avoid When Writing a Complaint Letter Being on the receiving end of malpractice, unfair treatment, inadequate services, or just plain incompetency in todays consumer marketplace is enough to make even the calmest personality react in anger. We pay for a service- either through our hard-earned money or taxes- and we expect to get that service, as it is advertised. When the reality of the ordeal falls far short of expectations, the first course of action most will take is to file a formal complaint- commonly in the form of a complaint letter.What a complaint letter isIn the simplest of terms, a complaint letter is a method to file a formal complaint against a service provider, whether a company or an individual, in hopes of resolving a problem. It can be used as a first step in a legal process involving potential lawsuits or as a simple way to inform a manager if an employee acted in a derogatory, offensive, or incompetent manner. It is a clear statement of the events that occurred, when and where they occurred, and attach ed to it should be accompanying evidence- much like a police report would have.What a complaint letter isntA complaint letter is not an opportunity for you to swear, threaten, or make blanket accusations. It is not an opportunity for you to berate anyone; make racist, misogynistic, or vulgar remarks; or suggest who should be hired and who should be fired. It isnt even an opportunity for you to vent your frustrations or air out your feelings over the situation, although it might be a good avenue for both.9 mistakes to avoidSince the point of writing a complaint letter is to have your concerns addressed fairly and quickly, here are 9 mistakes to avoid if you want your complaint letter to work.Dont be vague or leave out details. The best (and most effective) complaint letters are those written in a clear, concise manner, without rants, getting off topic, or vague hints. If you believe an employee acted in an unscrupulous or disrespectful manner, say so, then explain why you believe thi s. Basically, cut to the chase. State the exact date when the incident occurred, where it occurred, and the time it occurred- or at least, as close to the exact time as you can remember.Dont make unreasonable demands. Stating that you want an employee fired immediately is an example of an unreasonable demand. There are legal processes an employer must go through in order to fire an individual, or that employer might risk getting involved in a lawsuit. So, any demands you make contrary to those processes will not be met. You will also come off as presumptuous more than professional when you make unreasonable demands. Keep in mind that it is not your place to have this employee fired or otherwise disciplined- rather, it is your place to inform the employers or business owners of the employees actions and let them decide what the best course of action is. If you are unhappy with that course of action, or feel that it is not the best one the business owner or manager could take, it is y our choice to no longer frequent that place of business.Dont assume the reader is responsible. Depending on the channels through which complaints are handled in a particular organization, it is highly likely that the person who will be reading your letter is different from the person responsible for the problem or the incident. This will obviously vary according to each companys policy. If you make this assumption each time, it will help you to use the right language and tone and act as a sort of buffer against over-reacting to the incident. This is especially true if you are complaining about the actions of an employee- actions that are likely unknown to the managers or the business owners. In such cases, it is best to not jump to any conclusions about the business until the business owners or managers are made aware of the issue. If it is only a rogue employee acting out or not following company protocol, blaming the entire business enterprise for those actions will make you seem less professional in your observations.Dont write words that are angry, sarcastic, or threatening. Beyond the fact that these approaches are unprofessional, they can also prevent your complaint from reaching the right person. Many companies have policies in place allowing expletive-loaded complaints to be ignored as a way to protect their employees from abusive treatment from customers. Such approaches can also be potentially illegal, and any complaint taken as a personal threat to someones life or property can be turned in to the police for possible prosecution. You dont want a complaint letter to land you in legal trouble, so its best to avoid any semblance of threats against someone. If you must make threats, then threaten to take your business elsewhere, or threaten to let your social media followers know about the incident. All of this can be leverage you use within your letter to get your complaint processed.Dont leave out proof. If the reason for your complaint has to do with words used by an employee, youll need to show proof of that communication and of the words being used. If it occurred on social media, take a screen shot of the employees response and include that with your complaint letter. If the communication occurred by e-mail, have a copy of the e-mail attached. If the incident occurred in person, get a witness statement from someone who observed the interaction. If by phone, its unlikely that youll have recorded the conversation, although most companies do this already. Request that they review their records as documentation. Whatever the form of communication that was used during the incident or exchange of money for services, find a way to document it to provide evidence for your complaint.Dont forget to include copies of all relevant documents. This is particularly important if your complaint is the result of receiving fewer services or items than what was originally agreed upon when you ordered. Have copies of all relevant documents such as receipts, warranties, work orders, project proposals, service descriptions, or catalog descriptions. If you received an inferior product or service, have photographic proof of it and attach it to your letter. Even the most reasonable complaints can lose their argument if you leave out the proof. When someones job is at stake, they are likely to go into defensive mode and say or do anything they possibly can to keep their job. In such cases, it becomes your word against theirs if you fail to provide copies of the relevant documents involved.Dont leave out your name and contact information. For your complaint to be properly handled, the involved parties need to know how to reach you by phone, e-mail, or both. If you have an account number, be sure to give them that information, as well. In many situations, it is likely that someone will want to call you or meet with you to speak personally about the incident.Dont just stamp it and mail it- send it by certified mail. By sending your complaint letter via certified mail, you will have a way to track its receipt in case the situation escalates to a lawsuit or prosecution. Certified mail also requires a recipient signature, so you have written proof stating who received the complaint and when they received it.Dont have grammar mistakes or typos. Leaving grammar mistakes, punctuation errors, or typos in your complaint letter could potentially have an impact on how that letter is received and what is done about your complaint. Ideally, a complaint should be a complaint, whether demonstrating English skills or not. However, this is often not the case, so dont allow these fixable problems to potentially reduce the effectiveness and the voice of your complaint.While we all hope our consumer experiences, and experiences with government-provided services, go smoothly- life is not always smooth or easy. In cases where you believe you have been treated unfairly, have not been given the services you paid for, or have otherw ise been the victim of malpractice and/or abuse, a complaint letter is a powerful option to get something done about it.Sample complaint letterDear Sir/Madam,I am writing today to bring to your attention the poor dog-sitting service I received from your company on August 25, 2017. I have been a client of your service for almost two years, and up until now, have had no negative incidents occur. I trust from my experience that this particular incident is not the standard of how you conduct business, nor the standard of pet care I know your business seeks to provide its clients.On August 25, 2017, I returned home around 7:30 PM to find my dog roaming free in the front yard, with no caretaker in sight. As you can imagine, I was horrified, as I live near a busy highway, with traffic flowing in both directions and many dangers for a loose animal (and drivers!).When I managed to call my dog to me and to secure her, I entered my home to find Karen, the dog-sitter your company sent over, on her phone, chatting casually. To my knowledge, she was completely unaware of my dogs exit and my return. It wasnt until she took her earbuds out that she addressed the situation at all.I asked for an explanation and Karen said that she accidentally left the door slightly ajar after she went outdoors to retrieve her earbuds from her car. I find this to be irresponsible for a pet caretaker to do, as well as dangerous for all involved. What if someone else had come into the house while I was away?I am concerned about the level of nonchalance I felt from Karen, in that she didnt seem too upset at the fact that she left the door ajar in the first place. I got the feeling that she thought I was overreacting.I trust that youll take care of this situation and let her know that your clients expect a higher standard than this from Pet Sitters, Inc. Due to the great experiences Ive had from previous pet sitters youve sent, I will assume this is not your companys common practice, and request a different sitter to be sent to my house next time I order pet sitting services from you.Thanks for your time and attention to this matter. If you need to reach me for further clarification, or to ask additional questions related to this incident, please feel free to do so. My phone number is [insert phone number here].Best,Your Name

Knowledge management Essay Example | Topics and Well Written Essays - 500 words - 5

Knowledge management - Essay Example In addition, knowledge management has its basis in HR management approaches whose research tradition, particularly in the recruitment and training of talent and employee skill development, are of significant relevance to knowledge management. ICT represents a vital enabling factor for initiatives of knowledge management. In this case, both MIS researchers and computer scientists are substantially interested in knowledge management. Practitioners and researchers in Artificial Intelligence are especially interested in knowledge management, moving their focus away from knowledge and expert based systems. The most common theory in research on socio-technical systems is, generally, the systems theory. In addition, the view of organizations as systems of knowledge processing offers important insight for KM. Business transformation into knowledge intensive or knowledge based and intelligent organizations significantly influence organizations, especially with regards to management. Because these developments are essential in nature, several scholars have attempted to place knowledge as the basis of new theories concerning the firm. In the last ten years or so, competencies and knowledge have also been examined as part of the resource-based view of organizations in strategic management. On top of strategic management, other concepts and approaches of management are also influential on KM, which, by definition, is a function of management. Organizations for a long while have been a central focus of two active sociology and psychology fields; organizational sociology and organizational psychology. These research fields involve how humans behave from a collective and individual perspective in organizations. Some concepts have been adopted into organizational science and knowledge management. Also, concepts in knowledge sociology provide explanations for socially-constructed knowledge that is normally an underlying foundation of approaches in KM. From a practical

Gender Differences in Smoking Cessation Success Essay

Gender Differences in Smoking Cessation Success - Essay Example Studies show that women are at a higher risk of smoking-related diseases, including lung cancer (Kure et al. 1996; Dally et al. 2003). Research has also shown that cessation among women is more difficult compared to their male counterparts (Perkins 2001; Swan, Ward, Carmelli & Jack 1993; Green, Lynn, & Montgomery 2006; 2008). Possible reasons for gender differences have been suggested by researchers to include women’s concern about weight gain, and increase in negative mood during cessation attempts and a greater need for social support from family and peers (Jensvold, Hamilton, & Halbreich 1996; Hatsukami, Skoog, Allen, & Bliss 1995; Pierce, Lee, & Gilpin 1994; Grunberg, Winders, & Wewers 1991). Nevertheless, it must be acknowledged that some studies have failed to identify any significant gender differences in cessation success (Cinciripini et al. 1995; Fortmann & Killen 1995: Killen, Fortmann, Newman, & Varady 1990). In light of these contradictory findings my literature review will focus on the evidence both for and against gender differences in the cessation of smoking in order to gain an insight into the nature of any variations in cessation success. This paper has a whole focuses on the gender differences in smoking cessation success. This paper is divided into executive summary, introduction, methodology, literature review and conclusion. The methodology adopted for the research is qualitative one in which, a detailed literature review will be given to analyze the gender differences in smoking cessation success. For this purpose, a number of books, articles and journals are consulted for collection of suitable information for the review. Some of the writings are left out because of their inadequacy according to the need of the review while others are employed for writing a detailed literature review. â€Å"Current Concept in Adolescent Smoking† by Pletcher and Schwarz is not included in the

Why You Wish to Attend the University Essay Example for Free

Why You Wish to Attend the University Essay Frequently Asked Questions Still searching for the answers to your questions? Don’t worry. We have compiled a list of frequently asked questions just for that purpose. Check out the questions below to see if your questions made the list! As always, you can always give us a call at 209.946.2211 or contact us. Questions About PacificIs Pacific a public or private university? Whats the difference between a college, a school and a university? What type of university is Pacific? What is Pacific known for? Is Pacific a religious or church-related university? How big is the campus? How old is Pacific? Is Pacific accredited? Who is the President of Pacific?Questions About Student LifeHow many students go to Pacific, and where are they from? What is the ethnic breakdown of the student body? Whats there to do on campus for fun? Do most students stay on campus during weekends? Are students able to get housing? What kind of housing is available? Is there a freshman dorm? What are the residence halls like? Which one is the best? Do residence halls have Internet access? Do I need a computer? Will I have a roommate? How are roommates matched? Do you have sororities and fraternities? How big is the Greek System? What role do social fraternities and sororities play at Pacific? Should I bring a car to campus? Hows the parking on campus? How many students have cars? How safe is campus? Is there an escort service? What is the alcohol policy? Do students drink on campus? Is there an alcohol problem on campus? Is Pacific a dry campus? What is Stockton like? What about outside of Stockton? What is the weather like? What types of sports does Pacific have? Are athletic scholarships offered? Didnt Pacific have varsity football? What happened?| Questions About AcademicsHow many majors are there? What are the largest/most popular majors? Whats the student/faculty ratio? What is the average class size? How many faculty members are there, and what are their qualifications? Are classes taught by professors or graduate students? What kind of advising program is available? Can you graduate in four years? When can students take classes in their major? How many students are in the school/college or major Im interested in?Questions About Admission and Financial AidWhat does the Office of Admission look for in an applicant? What is the difference between Early Action and Regular Admission? Is Early Action Binding? When is the Application deadline for your accelerated Pre-Pharmacy and Pre-Dentistry programs? What if I missed the deadline or apply late? Which Standardized tests do I need to take? I didnt send my score until the deadline; how long will it take you to receive them? Are you using the SAT Writing Section or ACT Writing Section for admission evaluation? Ive been taking college courses while in high school. Will they transfer? What is the difference between a weighted and unweighted GPA? Should I take AP/ Honors classes even though you do not take a weighted GPA? What scores from AP/ IB exams do you accept for credit? Is there a special admission process for students with learning differences? Does Pacific accept home-schooled students? How do you apply for financial aid? How much financial aid will I get? What types of financial aid are available?| Questions About Pacific Is Pacific a public or private university?| TOP Pacific is an independent university. This means that anyone who qualifies can attend, but we do not receive direct funding from the government. What’s the difference between a college, a school, and a university?| TOP A college usually is comprised of several different departments and grants bachelor’s degrees in liberal arts or science or both. A school gives instruction in a specialized field and usually grants a degree particular to its field. A university includes several schools and colleges, and grants bachelor’s degrees, as well as master’s degrees and sometimes, doctoral degrees. What type of university is Pacific?| TOP Pacific is a national doctoral university with three campuses and eleven schools and colleges. Eight of our schools and colleges provide undergraduate education on the Stockton campus, including a college of liberal arts and sciences (College of the Pacific). The Stockton campus also has a graduate school. The other two campuses are the McGeorge School of Law in Sacramento and the School of Dentistry in San Francisco. What is Pacific known for?| TOP We are known for our excellence in the strength of the undergraduate education and the relationships between our faculty and students. The variety of academic and co-curricular choices, our small class size, our long-standing reputation for innovation and the beauty of our campus are also characteristics of which we are proud. Is Pacific a religious or church-related university?| TOP No. Pacific was founded by the Methodist Church. We do have a chapel, a full-time chaplain and a number of religious-oriented clubs. Our academic department of religious studies also offers a major in religion for students who wish to learn more about it. How big is the campus?| TOP The Stockton campus (including South Campus and the area north of the river) is 175 acres. We have more than 75 academic and residential buildings. How old is Pacific?| TOP We became California’s first chartered institution of higher education in 1851. We were also the first co-ed university (the first graduating class had five men and five women). We celebrated our sesquicentennial year (150th Anniversary) in 2001. Is Pacific accredited?| TOP Pacific is fully accredited by the Western Association of Schools and Colleges (WASC). Many of our academic programs also have additional accreditation by appropriate professional organizations as well. Who is the President of Pacific?| TOP Pamela A. Eibeck became the 24th President of University of the Pacific on July 1, 2009. She is Pacifics sixth President since the University moved to Stockton in 1924. Her Presidency follows a distinguished career as a researcher, teacher, educational reformer, and university administrator. back to top Questions About Student Life How many students go to Pacific and where are they from?| TOP The Stockton campus has about 4,500 students (3,360 undergraduates, 620 professional pharmacy students, and 540 graduate students, mostly in Education and Business). Approximately 80% are from California, the rest are from 43 other states and 42 other countries. What is the ethnic breakdown of the student body?| TOP 44% of our undergraduates are from ethnic and racially under-represented American minorities, and another 4% are from other countries. (eight percent did not state ethnicity.) African-American 3% Asian/Pacific Islander 30% Hispanic 9% Multi-Ethnic 1% Native American 1% White/Caucasian 45% International 3% Unknown 8% What’s there to do on campus for fun?| TOP A lot! There are more than 100 student organizations and dozens of athletic activities. There are social, academic, athletic, ethnic, political, religious, service and special interest clubs. There’s a great Theatre Arts department which produces five to seven shows a year, including plays, musicals, and dance — and all students are encouraged to try-out and participate. The Conservatory of Music presents more than 100 performances each year. There are 25 intramural sports, 8 club sports and 16 Division I intercollegiate sports. There are Residence Hall Associations and Student Government groups for both the University as a whole and for each school or college. There are social and professional sororities and fraternities. (And lots of other things too!) Do most students stay on campus during weekends?| TOP Most students stay on campus during the weekends, although some will leave. It depends on the time of year. We are close to many great recreational areas, which students can easily get to on a weekend. Are students able to get housing?| TOP More than 60% of students live on campus. The University of the Pacific requires all students of freshmen and sophomore class standing who are under the age of 23 to live on-campus. Students are exempted from the residency requirement if the student lives with their parents/guardians in their permanent residence within 50 miles of the University of the Pacific’s Stockton campus. Students must submit the [emailprotected] form along with any proper documentation to support their request. What kind of housing is available? Is there a freshman dorm?| TOP There are residence halls, apartment complexes, suite-style learning communities and housing for sororities and fraternities. There is no â€Å"freshman dorm,† although all freshmen live in a residence hall. Upper class students can live in any of the on-campus environments they wish to or they may move off campus. What are the residence halls like? Which one is the best?| TOP One of the great things about the residence hal ls is the variety of sizes and themes. There is no best residence hall — it depends on what you want. If a student wants to live in a big or small hall, one with a theme or one without, we have them all. Do residence halls have Internet access?| TOP All of the residence halls have direct broadband access to the Internet. Do I need a computer?| TOP Well, you will probably want a computer. But University of the Pacific does have many computer laboratories on campus where you can go to use a computer, printer or access the Internet. Will I have a roommate? How are roommates matched?| TOP Almost all freshmen will be assigned roommates. This matching is done using the information the incoming student provides during the summer. It’s very important to fill out this housing information card accurately and honestly. Entering students can indicate a preference of roommate. Do you have sororities and fraternities? How big is the Greek System? What role do social fraternities and sororities play at Pacific?| TOP Between 20% and 22% of undergraduates join the social or multicultural Greek system. So it’s large enough to be active, but not so big that it’s overwhelming. If a student wants to be involved, it’s available. If not, it’s not the only social life on campus. Students can’t join a social or multicultural sorority or fraternity at Pacific until the spring semester of their freshmen year (it’s called â€Å"deferred rush†), so students can learn about the Greek system before deciding whether or not to join. Pacific has 14 social or multicultural Greek houses. Should I bring a car to campus?| TOP Most students agree that a car makes it easy to get around. Stockton, like most cities in California, is quite spread out. City buses regularly leave campus, so it is up to the student to decide if the responsibility of having a car on campus is worth the convenience. How’s the parking on campus? How many students have cars?| TOP Any student can have a car on campus. Cars must be registered and have a parking permit. Parking is available around campus. A â€Å"reasonable† estimate is that about 50% of our undergraduate students have cars. How safe is campus?| TOP Campus is very safe, but you still need to pay attention to what’s going on around you. The University has an excellent safety record and is very proactive in making campus as safe as possible. Our Department of Public Safety is a trained police force that patrols campus 24 hours a day. There are also approximately 60 emergency â€Å"blue light† phones around campus connecting you immediately to Public Safety. Is there an escort service?| TOP Public Safety will provide an escort for anyone who requests it. What is the alcohol policy? Do students drink on campus? Is there an alcohol problem on campus? Is Pacific a â€Å"dry† campus?| TOP Here’s the basic policy. State law stipulates that only persons 21 and older may possess and consume alcohol. It is the student’s responsibility to comply with the law. Possession and consumption of alcohol on campus is permitted in several areas designated for events and gatherings. The University has several programs to educate students and provide alternatives to alcohol. What is Stockton like?| TOP Stockton is the 11th largest city in California and the 74th largest city in the United States. The population is close to 290,000. Stockton has many of the advantages of a large city: lots of restaurants, several shopping malls, movie and civic theaters, a symphony, museums and recreational activities. But it is small enough so you won’t get overwhelmed. It has been a multicultural city since 1850, where people from all ethnic groups work well together. It is a great place to learn about community. Stockton is on the San Joaquin Delta, a 1,000-mile waterway, where you can water ski, jet ski, wind surf, sail, etc. What about outside of Stockton?| TOP Stockton has the good fortune to be located in a position to take advantage of all that Northern California has to offer. We are 45 minutes south of Sacramento, 90 minutes east of San Francisco, Napa or San Jose, only 2 hours from Santa Cruz or Yosemite National Park, and less than 3 hours from Lake Tahoe. What is the weather like?| TOP Stockton’s climate is very nice. We are far enough north that we get all four seasons, but none of them are extreme. The annual temperature ranges from 37 degrees in January to 94 degrees in July. Yes, some summer days are hotter, but it usually cools off in the evening thanks to breezes off the Delta. Our winters are warmer than the northeastern and mid-western parts of our country (no snow), but it is a bit cooler than Southern California. Our occasional, famous â€Å"thick winter fog† (known as â€Å"tule fog†) isn’t quite as much fun as playing in the snow, but it does resemble the weather in San Francisco or London. What types of sports does Pacific have?| TOP We have three types: Intercollegiate, Club and Intramural. Our Intercollegiate sports compete in NCAA Division 1A mostly in the Big West Conference. Our club sports all have coaches and travel to compete against other colleges and universities in northern and central California. Intramurals are sports, in which students at Pacific create their own teams and then compete against other Pacific student teams. Some examples of intramurals include: softball, basketball, volleyball, indoor soccer and inner tube water polo. Are athletic scholarships offered?| TOP Yes. All Division I intercollegiate teams have scholarships available. If a student is interested in information, she or he should contact the specific coach directly. Didn’t Pacific have varsity football? What happened?| TOP Yes, we did have a football team for many years but the costs of running a Division 1A team prohibited the continuation of the program at that level. back to top Questions About Academics How many majors are there?| TOP There are over 80 majors in eight different undergraduate schools and colleges. Students may enroll in classes offered at any of the University’s undergraduate schools or colleges — a Psychology student can take Business classes, or an International Studies student can take Conservatory classes. What are the largest/most popular majors?| TOP 33% of our undergraduates are students in the arts and sciences (College of the Pacific), but they are majoring in almost 40 different subjects. The largest programs throughout the University are business, pre-pharmacy, biology, international studies, sports sciences, and engineering. What’s the student/faculty ratio?| TOP 14:1. This means that we have one faculty member for every 14 students on campus. What is the average class size?| TOP Our average class size is 20 students, and over 80% have fewer than 30 students. Some classes are as small five to eight students, and very few have more than 50 students. How many faculty members are there and what are their qualifications?| TOP There are 370 highly qualified faculty members, 93% hold a doctorate or the highest degree in their field. Most faculty members are involved in research, but their primary responsibility is to teach undergraduate students. Are classes taught by professors or graduate students?| TOP Almost every class is taught by a professor. Some labs or discussions may be led by a Teaching Assistant. What kind of advising program is available?| TOP All faculty members serve as advisers. Every entering student is assigned both a faculty and student adviser at orientation. Can you graduate in four years?| TOP That’s the plan. University of the Pacific is the first university in the nation to guarantee that a student could graduate in four years if they are enrolled in a four-year program. When can students take classes in their major?| TOP Students can start taking classes in their major in any program as early as freshman year. How many students are in the school/college or major I’m interested in?| TOP The College of the Pacific is the arts and sciences division, and has about 1400 undergraduates enrolled in 40 different majors. The largest majors are Biology, Sport Sciences, Communication and Psychology. Many students start out as Exploratory (our term for undeclared). The Conservatory of Music has about 170 undergraduates in six majors: Music Performance, Music Composition, Music Education, Music History, Music Management and Music Therapy. The Eberhardt School of Business has about 550 undergraduates who all have the same major: Business Administration. There are, however 11 different concentrations to choose from: Accounting, Arts Entertainment Management (in Music, Visual Arts or Theatre Arts), Business Law, Entrepreneurship, Economics, Finance, General Business, Human Resources, International Business, Marketing, Management Information Systems, and Real Estate. The School of Engineering and Computer Science has over 500 undergraduates in nine majors: Bioengineering, Civil Engineering, Computer Engineering, Electrical Engineering, Mechanical Engineering, Engineering Physics, Engineering Management, Computer Science, and Computer Information Systems. Benerd School of Education has 170 undergraduates studying to be elementary school teachers, works with another 200 from other majors who are pursuing secondary teaching credentials, and has 300 credential and/or graduate students. The School of International Studies has about 150 undergraduates in four majors: International Relations, Global Economic Relations, International Environmental Policy, and International and Regional Studies. The Thomas J. Long School of Pharmacy and Health Sciences includes the largest single major, Pharmacy. There are about 900 total students in Pharmacy, about 415 pre-pharmacy undergraduates and about 620 PharmD. professional students. This School also includes our graduate program in Physical Therapy, undergraduate program in Dental Hygiene and both our undergraduate and graduate programs in Speech and Language Pathology. Center for Professional and Continuing Education, Pacific’s adult re-entry division offers an evening degree program in Organization al Behavior that enrolls 20 students. back to top Questions About Admission and Financial Aid What does the Office of Admission look for in an applicant?| TOP An applicant’s achievements and accomplishments will be personally reviewed to determine if they are prepared to succeed at Pacific. Primary consideration is given to an applicant’s academic course selection and achievement. We do not use formulas or indexes in admission decisions. Successful applicants are expected to have completed a college preparatory program, including English (4 years), Math (3 or 4 years), Lab Science (2 or 3 years), Foreign Language (2 years of same language), History or Government (1 year), Fine or Performing Arts (1 year), and academic electives (1 to 3 years). These requirements are similar to the University of California (UC) and California State University (CSU) A-G requirements. What is the difference between Early Action and Regular Admission?| TOP Pacific has two different dates for you to apply. Our Early Action date is November 15. Early Action provides students an opport unity to apply to Pacific before the Regular Admission Deadline of January 15. Students who apply in Early Action will typically receive a decision on their file by January 15. If the Office of Admission does not accept you during Early Action, your file will automatically be reconsidered during Regular Admission. Students who apply under Regular Admission or who have been deferred to Regular Admission, will receive their decision by March 15. Is Early Action Binding?| TOP No. If a student applies to Pacific as an Early Action candidate, they are under no obligation to attend the University if they are admitted. Once a student has been admitted, they have until May 1 to confirm with Pacific. When is the Application deadline for your accelerated Pre-Pharmacy and Pre-Dentistry programs?| TOP Students considering the accelerated Pre-Pharmacy and Pre-Dentistry programs as major options must apply by November 15 to be considered as on time. What if I missed the deadline or apply late?| TOP We encourage you to apply, even if your application will be late. Priority of review and Admission goes to students who have applied by the appropriate deadlines. Which Standardized tests do I need to take?| TOP You must take either the SAT or ACT in order to apply to Pacific. When we review your application we will take the highest individual scores from any two tests. Subject Tests are NOT required to complete an admission application or to be admitted. The following SAT Subject Tests are, however, strongly recommended for the indicated groups because they will be used for placement purposes if a student enrolls. All Students should take either of the SAT Subject Tests in Mathematics Students applying for the following majors should take the SAT Subject Test in Chemistry: Biological Sciences, Biochemistry, Bioengineering, Chemistry, Chemistry-Biology, Civil Engineering, Dental Hygiene, Dental/Pre-Dental, Electrical Engineering, Engineering Management, Engineering Physics, Mechanical Engineering, Physics, Pre-Pharmacy I didnt send my score until the deadline; how long will it take you to receive them? Because Pacific receives your test information electronically, it should only take one week for your scores to arrive after you have designated University of the Pacific to receive them. In most cases, there is no need to rush your scores to us. Are you using the SAT Writing Section or ACT Writing Section for admission evaluation?| TOP While Pacific will receive your scores from the writing section of the SAT or ACT, those scores will not be used for your admission evaluation. Data about how to use these scores will be collected and researched to determine its best use in for future groups of applicants. I’ve been taking college courses while in high school, will they transfer? Pacific encourages its students to take college classes, as long as they feel that they can complete them successfully. To get an idea if a class you have taken will transfer look at the list of colleges provided. Simply scroll down the list of colleges and select the school where the course was taken. Once you have selected the school you will see a list of the course numbers that we accept from that institution. If a college course appears on your high school’s official transcript it will be included in your GPA computation. You must send us an official transcript from every institution from which you have taken a college course. What is the difference between a  "weighted† and â€Å"unweighted† GPA? A weighted GPA means that the Honors/ AP/ and IB classes you have taken have a maximum value of 5.0 (for an A), as compared to a â€Å"normal† 4.0. When Pacific reviews your application we take out the extra points for your Honors/ AP/ and IB classes and base your GPA on a 4.0 system. Should I take AP/Honors classes even though you do not take a weighted GPA? YES! We encourage you to take the most rigorous course schedule possible. A more competitive course load will make your application and chances for admission more favorable. In addition to increasing the likelihood that you will perform more strongly on standardized tests, the personal nature of our application review process means that we are reviewing your file individually and with great detail. The classes you have taken and your successes in those classes are two of the strongest factors of the application review. What scores from AP/IB exams do you accept for credit? College credit (four units per examination) may be granted to students who achieve scores of 4 or higher on Advanced Placement examinations and/or scores of 5 or higher on International Baccalaureate exams taken at the higher level. Is there a special admission process for students with learning differences? There is no special application review process for students with learning differences. We do recommend that you send either an essay or a letter of recommendation that informs us that you have a learning difference and may be seeking accommodations. To receive accommodations, once admitted, students at University of the Pacific must forward appropriate documentation to the Office of Services for Students with Disabilities in the Educational Resource Center. Does Pacific accept home-schooled students? Pacific encourages all variations of home schooled and individually educated students to apply. If a student does not have a transcript proving that they are registered with a school district then a student must take either the GED or High School Proficiency Exam. While we will accept â€Å"narrative† assessments of subject performance, for application review, Pacific strongly suggests that students send in a grade report or transcript that shows a graded assessment of course work, so that a GPA can be established. You must have a GPA if you wish to receive or be eligible for Merit Based Scholarships for Pacific. In all cases, home schooled students must take standardized tests. How do you apply for financial aid?| TOP We require only the Free Application for Federal Student Aid (FAFSA), a form you can pick up from your high school guidance counselor, download online, or submit online. First time applicants are required to send the Office of Financial Aid a copy of the student and the parents’ current year’s income tax return. How much financial aid will I get?| TOP That depends on a lot of factors including family income, number of students in college, assets, savings, etc. Your parents’ retirement funds and equity in the family home are not taken into consideration. What types of financial aid are available?| TOP There are three types of financial aid: scholarships or grants, loans and employment. back to top

Othello, The Moor of Venice Essay examples -- Shakespearean Literatur

Othello, the Moor of Venice is one of the major tragedies written by William Shakespeare that follows the main character, Othello through his trials and tribulations. Othello, the Moor of Venice is similar to William Shakespeare’s other tragedies and follows a set of specific rules of drama. The requirements include, following the definition of a tragedy, definition of tragic hero, containing a reversal of fortune, and a descent from happiness. William Shakespeare fulfills Aristotle’s requirements in this famous play. Aristotle the famous philosopher outlined several requirements in which a play or piece of drama is to follow. The first rule that is met in Shakespeare’s play is that Othello is considered tragic hero, which every tragedy must contain. According to Aristotle, the tragic hero must be a man in a position of power who is a good person and makes a mistake during the timeline of the play due to a tragic flaw. Othello’s major flaw can be seen as jealousy: â€Å"Othello has often been described as a tragedy of character, as the play’s protagonist swiftly descends into a rage of jealousy that completely destroys his life†("Othello"). Othello is shown he is a good man within the first few scenes of the play: â€Å"She wished she had not heard it; yet she wished That heaven had made her such a man† (1.3.162-163). This line in Act I spoken by Othello, is an indication that he is a good person although it may appear that he has stolen Desdemona away from her father. Othello speaks that although he has taken Desdemona as his wife without Brabantio’s consent, he is a good person for stating his reasons for his actions as well as standing his ground. After Othello’s marriage to Desdemona, the conflict is started when Iago insinuates t... ... Works Cited Catherine Bates, "Weaving and Writing in Othello," in Shakespeare Survey, Vol. 46, edited by Stanley Wells, Cambridge University Press, 1994, pp. 51–60. Dreher, Diane. "Shakespeare's Cordelia and the power of character." World and I Apr. 1998: 287+. Fine Arts and Music Collection. Web. 11 Dec. 2011. Newton, K.M. "Othello: Overview." Reference Guide to English Literature. Ed. D. L. Kirkpatrick. 2nd ed. Chicago: St. James Press, 1991. Literature Resource Center. Web. 11 Dec. 2011. "Othello." Shakespeare for Students: Critical Interpretations of Shakespeare's Plays and Poetry. Ed. Anne Marie Hacht. 2nd ed. Vol. 2. Detroit: Gale, 2007. 649-687. Gale Virtual Reference Library. Web. 11 Dec. 2011. Shakespeare, William. Othello, the Moor of Venice. Literature. Boston: Bedford/St. Martins, 2009. 368-455. Print. Othello, The Moor of Venice Essay examples -- Shakespearean Literatur Othello, the Moor of Venice is one of the major tragedies written by William Shakespeare that follows the main character, Othello through his trials and tribulations. Othello, the Moor of Venice is similar to William Shakespeare’s other tragedies and follows a set of specific rules of drama. The requirements include, following the definition of a tragedy, definition of tragic hero, containing a reversal of fortune, and a descent from happiness. William Shakespeare fulfills Aristotle’s requirements in this famous play. Aristotle the famous philosopher outlined several requirements in which a play or piece of drama is to follow. The first rule that is met in Shakespeare’s play is that Othello is considered tragic hero, which every tragedy must contain. According to Aristotle, the tragic hero must be a man in a position of power who is a good person and makes a mistake during the timeline of the play due to a tragic flaw. Othello’s major flaw can be seen as jealousy: â€Å"Othello has often been described as a tragedy of character, as the play’s protagonist swiftly descends into a rage of jealousy that completely destroys his life†("Othello"). Othello is shown he is a good man within the first few scenes of the play: â€Å"She wished she had not heard it; yet she wished That heaven had made her such a man† (1.3.162-163). This line in Act I spoken by Othello, is an indication that he is a good person although it may appear that he has stolen Desdemona away from her father. Othello speaks that although he has taken Desdemona as his wife without Brabantio’s consent, he is a good person for stating his reasons for his actions as well as standing his ground. After Othello’s marriage to Desdemona, the conflict is started when Iago insinuates t... ... Works Cited Catherine Bates, "Weaving and Writing in Othello," in Shakespeare Survey, Vol. 46, edited by Stanley Wells, Cambridge University Press, 1994, pp. 51–60. Dreher, Diane. "Shakespeare's Cordelia and the power of character." World and I Apr. 1998: 287+. Fine Arts and Music Collection. Web. 11 Dec. 2011. Newton, K.M. "Othello: Overview." Reference Guide to English Literature. Ed. D. L. Kirkpatrick. 2nd ed. Chicago: St. James Press, 1991. Literature Resource Center. Web. 11 Dec. 2011. "Othello." Shakespeare for Students: Critical Interpretations of Shakespeare's Plays and Poetry. Ed. Anne Marie Hacht. 2nd ed. Vol. 2. Detroit: Gale, 2007. 649-687. Gale Virtual Reference Library. Web. 11 Dec. 2011. Shakespeare, William. Othello, the Moor of Venice. Literature. Boston: Bedford/St. Martins, 2009. 368-455. Print.

Decay of Faith in “The Enduring Chill”

Khaqhovia Lee Ms. Bolle IB Junior English October 5, 2012 Decay of Faith Heaven, earth, and beliefs of a superior being ruling the world are contradicted through Flannery O’Connor’s stories. â€Å"The Enduring Chill†, a short story by Flannery O’Connor, displays religious figures combined with the hypocrisy of Christian faith. â€Å"The Enduring Chill† is about Asbury, a male writer, who returns home to live with his mother due to his illness. Great conflict occurs between Asbury and his mother, so much that he would rather die and leave her in despair than to live with her, suffering life in a cage.Flannery O’Connor applies the motif of religion to express the contradiction of a Christian believer. Flannery O’Connor portrays religion through the use of animals, symbolism to religious figures, and Christian stories throughout â€Å"The Enduring Chill†. Flannery O’Connor uses religious animals to reveal the contradiction n ature of humans. When Asbury sees his sister, he tells his mother to, â€Å"let sleeping dogs lie† (O’Connor 358); the dogs could be related to Cerberus, the gate keeper to the underworld. Asbury sees his sister as evil.The quote also foreshadows Asbury’s illness, because he is lying in bed waiting for the illness to take his life, like the sleeping dogs. Flannery O’Connor also uses animals from different religions to foreshadow misfortunate events, such as â€Å"the dry cows were on one side and the milk herd on the other. She slowed the car and then stopped altogether, her attention caught by a cow with a bad quarter. † (O’Connor 362). The cow is a holy animal in the Hinduism religion, and the cow having a bad quarter is an omen of bad luck.It also foreshadows to the bad milk which is tainted with the stench of smoke, and causing Asbury to fall more ill. Another use of religious animals is â€Å"to find freedom, to liberate my imagination , to take it like a hawk from its cage and set it ‘whirling off into the widening gyre’ (Yeats) and what did I find? It was incapable of flight† (O’Connor 364). The quote reveals Asbury’s sense of freedom through the use of a hawk; hawks are known to be one of the most intelligent birds, as well as having a great vision.The hawk foreshadows Asbury’s realization, when Asbury discovers his illness wouldn’t kill him. Asbury is incapable of flying free from his caged life because he takes back the key to the drawers which held the letters, as soon as he discovers he would not die; caging himself in and stopping himself from gaining his freedom. A hawk also refers to a dove, which represents freedom and peace in the bible, and Asbury wants to live free and in peace. Animals are used to portray the progression of human life.Flannery O’Connor uses allusion to refer to bible stories, while using the stories to display the unfaithfulness of Christians. Asbury comes off the train and waits for his mother to come pick him up, and â€Å"Asbury felt that he was about to witness a majestic transformation, that the flat of roofs might at any moment turn into†¦some exotic temple of a god he didn’t know† (O’Connor 357). The majestic transformation alludes to Jesus on Mt. Sinai, where Jesus becomes engulfed in light, and radiates with the power of God.Asbury does not know the temple of God because he constantly turns away from God. The illusion he witnesses is common in the bible when God send’s a messenger and dreams to humans to warn and help them. Another example appears during the car ride to his mother’s home, and â€Å"the he turned and faced his mother grimly, irked that he had allowed himself, even for an instant, to see an imaginary temple in this collapsing country junction† (O’Connor 358). The temple of God is not a physical temple but the body of all the Chris tian believers, but Asbury does not understand God’s will.The collapsing country junction is an allusion to the destruction of the walls of Jericho. The walls fall from the undying faith of the Israelites. Asbury does not believe he sees the event and decides to continue in life waiting for his death to come without realizing God. The wall of Jericho symbolizes Asbury’s faith which is crumbling down. While Asbury lies in the hospital â€Å"a blinding red-gold sun moved serenely from under a purple cloud†¦ below it the treeline was black against the crimson sky† (O’Connor 382). The red-gold sun represents the death of Christ, as he is hanging on the cross.Jesus’s blood symbolizes the crimson sky. The black tree line forms the countless amounts of sinners which resent God and Jesus. The darkest days of the world are also on the day Christ dies; Asbury’s darkest days are also on the very same day he witnesses the scene. Each allusion displ ays the decaying faith of Christians and increase of human weakness. Flannery O’Connor displays the decaying faith of Christians by incorporating religious figures. Asbury describes his friend as being â€Å"as bland as the Buddha himself† (O’Connor 359).Buddha is usually seen as a cheerful and chubby man, who never falls into temptations, and not bland. Asbury’s knowledge of religion is very low by applying bland to Buddha. Buddha descends from a wealth family but he decides to follow the road of hardships, but Asbury is from a well off family but he decides to live the life of a metropolitan. Asbury fails in living the life and becomes overwhelmed with hardships; giving up the life he wished for and travels on a darker path. As Asbury wonders around his mother’s home he noticed the â€Å"water stains on the gray walls.Descending from the top molding, long icicle shapes had been etched by leaks and, directly over his bed on the ceiling, another l eak had made a fierce bird with spread wings† (O’Connor 365). A fierce bird with spread wings symbolizes the Holy Spirit which appears to the disciples as they are enlightened by the Holy Spirit, with flames floating above their heads. Instead of flames there is a long icicle, the exact opposite of a flame. A fierce bird also symbolizes the anger of God because he would show no mercy to though who go against his will.Asbury disobeys his mother’s rules and falls into a deeper illness. Asbury stunned by the fact he wouldn’t die, looks into the mirror and â€Å"the eyes that stared back at him were the same that had returned his gaze every day from that mirror but seemed to him that they were paler† (O’Connor 382). God is all powerful and all seeing, the eyes represent his presence in the room, but he realizes the eyes are paler. Asbury loses God and stays living in his life trapped in a cage, with is mother. Religious figures portray the weaken ing of Christian Faith.

Definition and Examples of the Late Closure Strategy